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Titan13 Heroes
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Frequently Asked Questions
Yes, our figures come pre-assembled, as they should be.
Unlike other imitations, we believe in providing our customers with ready-to-use products of the highest quality from the moment they receive them.
The delivery time varies depending on your location. Typically, orders arrive within 1 to 2 weeks.
If you are located near one of our distribution warehouses, your order will be shipped directly from there for faster delivery. However, if you are farther away, your order will be shipped from our manufacturing facility.
Rest assured, we strive to ensure timely delivery of your items regardless of your location.
Yes, we accept returns if the product arrives in poor condition. In such cases, we will offer a full refund to ensure your satisfaction with your purchase.
It's important to note that returns must be requested within 30 days of the purchase date.
Yes, you can track your order. After your purchase, you'll receive a tracking code to monitor the status of your delivery. This tracking code will be automatically sent to you.
Additionally, our customer service team is available to assist you with any issues you may encounter.
You can find detailed information about the size and specifications of each product on the respective product page.