Return Policy

To be eligible for a return, the item must be:

• unused
• in the same condition that you received it
• in the original packaging

To complete a return request, we require proof of purchase or order confirmation.

Return Process

To process your refund or return request within the 30-day period, the customer must cooperate with our customer support team.

This includes:

• responding to support emails
• providing requested information or documentation

If a customer does not respond or delays communication, and the 30-day period expires as a result, we reserve the right to deny the return or refund request.

If you experience an issue with your order, please contact our support team as soon as possible and within 14 days from delivery (photo or video evidence required).

To submit a refund or replacement request, please contact us at: contact@titan13toy.com

Your request must include:

• Your order number
• A clear description of the issue
• Photo or video evidence when applicable (required for damaged or defective items)

Our support team will review the request and determine the appropriate resolution.

Possible resolutions may include:

• replacement of the affected item
• partial refund
• full refund, depending on the circumstances

Each case is reviewed individually. Titan13Toy reserves the right to request additional information or evidence before approving a refund or replacement.

Requests submitted after the 14-day notification period may not be eligible for refunds or replacements.

In some situations only partial refunds may be granted.

Examples include:

• Items with obvious signs of use
• Any item not in its original condition
• Items damaged or missing parts not due to our error

Support solutions such as partial refunds, replacements, or alternative resolutions may also be offered at our discretion depending on the circumstances.

If you have not received your refund:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank

Once the return is received and inspected, refunds are
issued to the original payment method within 5–10 business
days. Bank processing times may vary

If you still have not received your refund, please contact us at: contact@titan13toy.com

International Returns

Due to the international nature of our fulfillment operations, physical returns are generally not required for international orders. Returning products to our fulfillment centers would involve very high international shipping costs and complex customs procedures.

For this reason, in many situations we may offer alternative solutions instead of requiring the product to be returned.

These solutions may include:

• a partial refund while the customer keeps the item
• a replacement product
• another solution proposed by our support team

Each case will be reviewed individually to ensure a fair resolution.

Return Shipping

Return instructions must always be provided by our customer support team before sending any item back. Customers must not send items without authorization, as unauthorized returns may not be accepted.

No, physical returns are generally not required forinternational orders due to high international shipping costsand complex customs procedures. We typically offeralternative resolutions (partial refund while keeping theitem, replacement, or other case-by-case solutions).

If a return is approved:

• the return address and instructions will be provided by our support team
• customers are responsible for return shipping costs unless the item is defective or incorrect

Shipping costs are non-refundable. If a refund is issued after a return, return shipping costs may be deducted from the refund amount.

Customer pays return shipping unless the item is defectiveor incorrect. Return instructions must always be provided by our support team before sending anything back —unauthorized returns may not be accepted. If a refund isissued after a return, return shipping costs may bededucted from the refund amount.

For items valued over $75, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned packages.

If you wish to cancel an order after it has shipped but before delivery, please contact our support team immediately at: contact@titan13toy.com

If the request is made within a reasonable timeframe, we may attempt to request a shipment interception with the carrier.

However:

• shipment interception is not guaranteed
• it depends entirely on the carrier's ability to stop the package in transit

If interception is successful, the package may be returned to our fulfillment center and a refund may be processed. If interception is not possible, the shipment will proceed to delivery and the order will follow our standard policy.

Orders cannot be cancelled once they have been delivered.

Free Porch Pirate Protection is included at no extra cost on eligible orders. This policy does not limit any mandatory consumer rights under applicable law.

What is covered: Free Porch Pirate Protection applies when the shipping carrier leaves the package unattended at the customer's door, porch, entrance, lobby, or another unsecured location, and the customer did not authorize unattended delivery.
Yes, it's included in a funnel we have in the Aftersell app.

Required proof: Accepted proof may include:

• Carrier delivery photo showing the package left at the door, porch, lobby, entrance, or similar unsecured location
• Tracking information showing delivery to a porch, door, lobby, entrance, or similar location
• Written confirmation from the carrier that the package was left unattended
• Any other delivery evidence showing that the package was left in an unsecured location

What is not covered: Free Porch Pirate Protection does not apply if:

• The package was handed directly to the customer or someone at the delivery address
• The customer authorized the carrier to leave the package unattended
• The customer selected a safe place, porch, lobby, entrance, parcel box, locker, or unattended delivery option
• The customer provided an incorrect or incomplete shipping address
• The package was delivered to the correct address with no carrier evidence showing it was left unattended
• The customer provides only a statement without carrier evidence
• The issue is reported outside the allowed claim window, except where a longer period is required by applicable law

Claim window: Customers must contact us within 48 hours of the package being marked as delivered. Claims submitted after this period may not be eligible, except where a longer period is required by applicable law.

Resolution: If the claim is approved, we may offer one of the following solutions, subject to applicable law:

• Replacement of the item
• Store credit
• Refund
• Alternative resolution depending on stock availability and order details

Free Porch Pirate Protection is limited to one approved claim per order.

Unforeseen Circumstances: We strive to ensure timely delivery of all orders. However, we are not responsible for delays or delivery issues caused by circumstances beyond our control, including but not limited to: natural disasters, labor strikes, severe weather, customs delays, governmental restrictions, and shipping carrier disruptions. Refunds will not be issued for delays caused by these external factors.

Fraud Prevention: Titan13Toy reserves the right to deny refunds, replacements, or further support in cases of suspected abuse, fraud, or repeated claims from the same customer.

European Union Customers — Right of Withdrawal: Customers located in the European Union have the right to withdraw from their purchase. To exercise this right, contact us at contact@titan13toy.com and include your order number and the date you received the product. The product must be returned unused, in its original condition, and in its original packaging.

Refunds for Withdrawals: Once the returned item is received and inspected, we will process the refund including the standard shipping costs originally paid. Refunds will be issued within 30 days from delivery from the day we receive the returned product, or the day you provide proof of return shipment, whichever occurs first.

Return Shipping for EU Customers: Customers are responsible for return shipping costs. If the product is not returned in its original condition, any loss in value may be deducted from the refund.

EU customers retain all mandatory consumer rights underapplicable law, including the right of withdrawal andconformity guarantees. Nothing in this policy limits thoserights.

Policy Updates: We reserve the right to update or modify this policy at any time. Changes become effective immediately upon publication on this page.

For questions, refund requests, or any return-related issues, please contact our support team by e-mail at contact@titan13toy.com.