Frequently Asked Questions

Yes, our figures come pre-assembled, as they should be.

Unlike imitations, we believe in providing our customers with ready-to-use products of the highest quality from the moment they receive them.

Shipping typically takes 1 to 2 weeks. During periods of high demand, delivery times may extend by an additional week. We ensure all orders are fully insured and handled with care to ensure they reach you safely.

Typically, our preparation time is between 2 to 3 business days. However, during peak demand periods, it may take a few additional days. Rest assured, we are committed to processing your order as quickly as possible while ensuring the high quality of our figures. We truly appreciate your patience and understanding as we strive to provide you with the best service.

Absolutely! Our figures feature fully interchangeable parts, allowing you to mix and match every component for endless customization. This makes them perfect for creating unique poses and designs.

Yes, you can return items within 30 days of receiving them if they’re unused and in their original condition.
If your order arrives damaged, please contact us immediately. For more details, please review our Return Policy.

Refunds will be issued to your original payment method. For credit or debit card payments, funds will be transferred to your card-issuing bank within 10 business days after we receive your returned item or process your cancellation request. Please contact your card-issuing bank for information on when the credit will be posted to your account.

If your refund has not yet been credited, please reach out to your bank or credit card company, as processing times may vary.

If you haven’t received your order, please reach out to our support team at contact@titan13toy.com. We're here to help and will ensure that your issue is resolved as quickly as possible.